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Job Title: Technical Support Specialist
Job description:
Total Experience: 0 to 24 months

Provide support to End Users across North America, EMEA & Asia-Pacific. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Troubleshooting Hardware/Networking/OS related queries of our global customers which involves working in different time zones

Remote hardware support delivery

Perform problem-cause analysis

Resolve routine customer problem

Ability to Identify Opportunity & Implement Process Improvements.

Has technical experience and skills in the areas of problem determination, creativity and analysis.

Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

Moderate to Advanced level of knowledge of Computer Hardware components and configurations.

Understanding of basic computer hardware related troubleshooting over remote mediums.

Understanding of legacy and latest Windows operating systems, configuration options and troubleshooting.

Browser Support - Internet Explorer

Strong computer skills required:

Moderate understanding and proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

Excellent oral and written communication skills.

Excellent customer service orientation

Desired Skills:

Ability to identify basic hardware parts and aware of basic hardware concepts

User level familiarity with at least one e-mail client - Outlook, Notes etc..

Skilled in commercially standard software applications and major desktop operating systems.

Awareness of basic networking concepts and technologies.

Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:

UG -Any Graduate - Any Specialization, Graduation Not Required

PG - Any Postgraduate - Any Specialization, Post-Graduation Not Required

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Additional Information:

Willingness to work in shifts. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.